SHIPPING AND RETURNS

SHIPPING & RETURNS

IF YOU ARE NOT 100% SATISFIED WITH YOUR CONXA APPAREL PURCHASE,  FEEL FREE TO HIT US UP AT CONXAAPPAREL@GMAIL.COM! WE ARE ALWAYS HERE TO HELP AND ANSWER ANY QUESTIONS OR CONCERNS.  

RETURN POLICY

  • MERCHANDISE MUST BE RETURNED WITHIN 30 DAYS UPON RECEIPT OF THE ITEM TO BE ELIGIBLE FOR A REFUND OR EXCHANGE. 
  • MERCHANDISE MUST BE RETURNED IN IT’S ORIGINAL CONDITION; MERCHANDISE CAN NOT BE WORN, STAINED, AND/OR DAMAGED.
  • WE MUST RECEIVE THE MERCHANDISE YOU ARE EXCHANGING FIRST THEN WE WILL SEND YOU THE NEW ITEMS YOU ARE EXCHANGING FOR YOUR STORE CREDIT CODE.
  • PLEASE ALLOW UP TO 5-7 BUSINESS DAYS FOR EXCHANGES TO BE PROCESSED. 

SHIPPING POLICY

  • ORDERS CAN TAKE 5-7 BUSINESS DAYS TO FULFILL. DURING HIGH VOLUME TIMES, ORDERS MAY TAKE 7-10 FULL BUSINESS DAYS TO FULFILL.
  • SHIPPING TIMES REFLECT AFTER THE ORDER HAS BEEN FULFILLED AND PICKED UP BY THE POST OFFICE. FOR EXAMPLE, IF YOU CHOOSE EXPRESS ONE DAY SHIPPING, YOUR SHIPPING TIME FRAME APPLIES ONCE IT IS DROPPED OFF AT THE POST OFFICE. CHOOSING EXPRESS OR PRIORITY MAIL DOES NOT SPEED UP THE FULFILLMENT TIMES. HOWEVER, HIT US UP AT CONXAAPPAREL@GMAIL.COM AND WE CAN POSSIBLY ACCOMMODATE A SPEEDIER FULFILLMENT.  
  • CUSTOMER IS RESPONSIBLE FOR PAYING SHIPPING COSTS FOR RETURNED ITEM(S). SHIPPING COSTS ARE NON-REFUNDABLE. IF A CUSTOMER RECEIVED A REFUND, THE COST OF SHIPPING WILL BE DEDUCTED FROM YOUR REFUND. 

ADDITIONAL QUESTIONS? CONTACT US AT CONXAAPPAREL@GMAIL.COM